Create tickets in a couple of clicks.
Several tickets can be opened at once. Change performers, add or remove a service...
Multiple payments, predefined special rates, discounts
Report printing with statistics for services, employees, clients and stock
Client balances, loyalty points, last purchases, change and tip management
Create an in-depth client file to increase your salon's value
Address, phone numbers, email, Facebook page, sold products, average bill, visit frequency, waiting time and handling time
Each clients's purchase and technical history, till history, loyalty points
Organise your time with a roster adapted to your needs and create challenges to motivate your team
Basic information: address, phone, email, availability, commissions, passwords
All the elements required to organise your schedule for the coming days and weeks.
Your employees' presence and occupation times are taken into account
Commissions, salaries, objectives, employee stats, tips and advances
Define annual targets to motivate your team and involve them in the salon's growth.
Follow your employees' turnover growth for a given period and assign commissions accordingly
Create a lasting relationship with your clients
The loyalty module lets you assign a loyalty card to your clients and reward them with gift points.
How you give out points is entirely up to you and can be defined in different ways for different cards.
Define based on:
• days of the week
• validity duration
On each visit your clients will earn points based on the card assigned to them. You can see their points at a glance.
Communicate with your clients
Exploitez votre fichier clients merlin
Sélectionnez différents critères pour cibler les groupes de clients qui vous intéressent.
Le traitement de texte intégré vous permet de créer, rédiger et personnaliser vos documents.
Définissez la police, la mise en page et la mise en forme de vos opérations commerciales : relance clientèle, remerciement 1ère visite, anniversaire, offre spéciale, opération ponctuelle…
Vos opérations marketing
A partir des filtres et courriers réalisés, lancez l’opération marketing de votre choix : impression de courriers personnalisés, d’étiquettes, envois d’emails et de SMS*.
Tranquillité et sérénité assurées, les envois de vos opérations marketing par emails et SMS* sont pré-paramétrés et se font automatiquement.
*Nécessite l’option SMS.
Keep your stock levels perfectly balanced, saving time and money.
Merlin lets you manage your stock better by considerably reducing costs and saving time across the board.
Scan, save, and your stock quantity is adjusted.
Product files, supplier files, label printing, mass price changing.
Inventory (inputs and differences), orders with suggested quantities, input, delivery, history, order tracking with stock in and out movements by name or barcode.
Optimise performance and occupation times
Peak and trough management
View peak and off-peak times at a glance, split appointments between employees, search for clients by name, phone number, loyalty card number.
Automatic text reminders and confirmations (SMS subscription required), statistics management (no-shows, cancellations), appointment book can be used as the main screen.
Get a quick idea of your salon's status and the impact of all the changes you make, such as new services and employees.
Salon figures in graph form, growth curves, performance comparisons from one year to the next.
Multiple dashboard reports
Turnover growth tracking, client movement overview (frequency and spending trends), employee career tracking, service and retail growth
Keep tabs on your KPIs with quick graphs
Nobody can steal your client files: password system for accessing the salon data, anti-theft encryption, secure connection, special security code set in conjunction with Ikosoft for the salon owner.
Fix thresholds and the software will warn you if one of the counters drops out of the green zone so you can react straight away (retail ratio, average bill, colour penetration and many more).