Customer satisfaction and feedback software
After each visit, your Merlin software sends a satisfaction questionnaire by sms to your customers.
As soon as your customer’s collection is complete, her ticket is sent to the “My Satisfaction” platform. After the deadline you have set, an SMS or eMail message containing a link is sent to her. When the customer opens the link, the questionnaire is displayed.
Maximum customisation for maximum performance.
- Colours, photos & logo
- Possibility to make certain answers mandatory
- Choice of time between the end of the visit and the receipt of the satisfaction survey massage by the client
- Choice of media: SMS* or eMail
- Choice of message text
*Requires SMS subscription
Each question can be about the salon, the staff, a family of services, the service performed by a staff member…